Touch ‘n Go RFID how-to issued following rocky rollout

A list of dos-and-don’ts has been issued to help motorists to avoid issues with their RFID tags, following a rough rollout that saw traffic congestion along highways last weekend. — Bernama

A list of dos-and-don’ts for using Touch ‘n Go (TnG) RFID technology has been issued, following a problematic rollout that caused traffic jams along highways recently.

Bernama tweeted the infographic quoting Plus Malaysia Bhd, with key advice being to avoid sticking one’s Radio Frequency Identification (RFID) tag on tinted glass or too close to a steel object (like the vehicle’s frame).

It also asked users to wait 24 hours after having their RFID sticker attached before using it, and not to hold it up by hand when approaching the tollgate, which should be approached between 15-40kmph.

While motorists previously had to go to official fitment centres to install the RFID, they could now self install it, if purchasing it online or at a petrol station.

The infographic titled “Correct RFID usage” also gave general best practices like remembering to connect the RFID to the user’s eWallet and to ensure there is enough credit to pay the toll.

It was reported on Jan 17 that motorists hit traffic snarls on Plus’ North-South Expressway (NSE) caused by detection issues with their vehicle RFID tags.

The problem was even discussed by the Cabinet and commented on by Prime Minister Datuk Seri Ismail Sabri Yaakob, who said motorists should continue to have alternative payment options even after RFID is rolled out.

Following a statement by Works Minister Datuk Seri Fadillah Yusof instructing the toll operator to fix the issue, Plus deployed personnel to be on standby to scan RFID tags with a handheld device.

Motorists found to have issues would be offered a detection diagnostic at the nearest Touch ‘n Go (TnG) fitment centre and if the RFID was found not to work, TnG will replace it for free.