Pandemic blows up old business habits, opening path to a boom

Plenty of data and anecdotes point to a deepening use of technology across a range of businesses, allowing them to scale up without much added cost. — AFP Relaxnews

Jon-Michial Carter was the biggest sceptic of remote work when one of his managers suggested they test the idea in 2019.

“We had a 100,000 square-foot facility full of clinicians delivering remote virtual care,” said the founder and chief executive of ChartSpan, a chronic-care provider based in Greenville, South Carolina. “It seemed inconceivable that we could send them home.” When Covid-19 arrived in 2020, that’s what the firm did. As a direct result, it’s making more money. Employees say they’re happier, and the numbers say they’re more productive.