Hyundai's DAL-e robot is a customer service solution for communicating with clients in pandemic times. — Hyundai
South Korean automaker Hyundai has unveiled DAL-e, an automated and intelligent robot capable of welcoming and advising the brand's customers. Amid the covid-19 pandemic, this kind of customer service robot could help mitigate risk in situations requiring interaction.
Hyundai considers that this robot, named DAL-e (for "Drive you, Assist you, Link with you-experience"), could become a pioneer in the history of automated customer service.
The robot is 1.16 meters tall, weighs 80kg and has four omnidirectional wheels. It can therefore accompany customers to a given car model. Facial recognition lets DAL-e identify specific people, and it has been specially designed to understand natural language, in order to respond to all kinds of requests. Artificial intelligence helps the robot talk with smooth dialogue while offering personalised responses about the brand's products and services.
As well as communicating with the robot by voice, users can also interact with DAL-e via a touchscreen.
Plus, if a customer enters a showroom without wearing a face mask, the robot can automatically recognise this and advise the customer to wear one. It could potentially welcome customers and invite people to wait if the showroom is at capacity with the maximum number of people permitted.
Initially, the idea is to respond to the constraints of the public health crisis and provide a solution that is effective while posing minimal risk to Hyundai customers. For the moment, Hyundai has announced the launch of a pilot operation in one of its showrooms in Seoul (South Korea), in the aim of optimising the experience before putting it to use in other Hyundai and Kia showrooms, or in other fields requiring everyday interactions. – AFP Relaxnew
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