Voice bots and automated messaging systems are already changing the world of call centres, and experts reckon the majority of human workers will be driven to obsolescence by artificial intelligence. — AP
An Indian startup that aims to use artificial intelligence to deliver faster and more personalised customer support for corporate clients is raising US$51mil (RM214.08mil) in funding from investors including March Capital Partners and Chiratae Ventures.
Uniphore Software Systems Pvt, based in Chennai and Palo Alto, California, plans to use the emerging technology to change the labour-intensive business of call centres, displacing workers with machines. Former Cisco Systems Inc chief executive officer John Chambers’ JC2 Ventures owns about 10% of the startup. Existing backers also include Analog Devices Inc founder Ray Stata and Infosys Ltd billionaire co-founder Kris Gopalakrishnan.
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