Update: AirAsia has restored functionality to both its website and app.
Users were unable to access the AirAsia website and mobile app due to an IT system outage earlier today, prompting the company to issue a statement on July 10 acknowledging the issue.
"AirAsia is currently experiencing an IT system outage which is impacting several systems, including airasia.com and the AirAsia mobile app. We are working to resolve these issues and will provide further updates as soon as possible," AirAsia said in a statement posted online at 10.54am today.
The company also advised customers travelling today to arrive at the airport at least three hours before their flights and apologised for any inconvenience caused. During the outage, the AirAsia website displayed a "Welcome to our waiting room" image with a looping 15-second timer.
Some users took to social media to express their frustrations over the system outage, which appeared to prevent them from performing online check-ins and purchasing flights online. The Star has reached out to AirAsia for comments.