Tesla couldn’t solve a Model 3 owners’ Bluetooth problem after seven months. So it blamed Samsung phones.


Jennifer Salvage, her 2018 Tesla Model 3 and some lemons were photographed at her Medford, N.J. home on April 5, 2019. Jennifer and her husband Jeff Salvage have had several issues with the 2018 Tesla Model 3, including the inability to connect a cell phone to the car. Tesla blamed the phone. (Elizabeth Robertson/The Philadelphia Inquirer/TNS)

Jeff and Jennifer Salvage were the kind of customers whom companies dream about: early adopters who bragged about buying a new product. 

As "fairly extreme environmentalists", the Salvages bought the Tesla Model S in 2013, just months after it hit the market. Jeff, a Drexel University computer science professor, blogged about ditching gas and driving the "fabulous" electric vehicle. The California car company was even named after Jeff’s favourite scientist, Nikola Tesla. 

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