Man using mobile payments online shopping and icon customer network connection on screen, m-banking and omni channel
The app was quickly becoming a cult favourite among penny-pinching US consumers – and also a bane for their banks.
In just over a year, Paul Kesserwani’s startup Cushion has helped users win refunds on almost US$1mil (RM4.08mil) in fees by logging into their accounts and disputing charges with an artificial-intelligence chatbot, named Fee Fighter. The app features a cartoon robot wearing a black belt, assuring users “You relax, while I work”. It also lobbies to lower interest-rate charges on credit cards.
