In an October 2013 file image, Panos Panay, corporate vice president at Microsoft, at the Microsoft store in the Westfield Century City mall in Los Angeles. (Bob Chamberlin/Los Angeles Times/TNS)
In the dim light of a New York event space, a video announcing the newest version of the Microsoft Surface laptop was playing loudly, projected on a huge screen to a crowd of analysts and media.
Surface chief Panos Panay was hardly paying attention, instead roaming through the audience, inspecting the various Surface devices being used by scattered audience members.
