THE way customers pay has evolved rapidly, and for small and medium sized enterprises (SMEs), it is directly shaping how quickly they can serve customers and grow. Across Malaysia and beyond, cashless transactions are becoming the norm, pushing businesses to adapt to evolving customer expectations.
According to a Mastercard report cited by The Asian Banker in July 2024, almost two-thirds (63%) of Malaysian consumers now prefer newer payment methods, such as tap-and-go, biometrics, QR codes and mobile wallets, over cash or manual card entry.
For SMEs, this shift is not just about keeping up - it is both an opportunity and an operational challenge. Having the right payment infrastructure to operate efficiently and scale is key, which is where solutions like RHB Bank’s integrated DuitNow QR come in.
Many SMEs continue to face manual reconciliation, fake payment screenshots and queues at the counter - issues that quietly eat into margins every day.
RHB is closing that gap by partnering with leading POS solution providers to embed DuitNow QR (DNQR) directly into the systems merchants already use.
The result is a single, integrated payment experience designed around three things SMEs need most to run efficiently and scale.
- A simpler checkout. No more juggling separate devices or screens - QR payments are processed directly within the POS system, shortening queues and freeing staff to serve more customers, especially during peak hours.
- Instant payment confirmation and reconciliation. Every DNQR transaction is reflected directly in the POS in real time. End-of-day reconciliation becomes faster and more accurate, with real-time visibility of daily sales and cash flow.
- Active fraud protection. Only verified DuitNow QR payments are accepted – no more fake payment screenshots, no more disputes over wrong amounts. Revenue is better protected, reducing losses from disputes and errors, and merchants can transact with confidence knowing the right amount goes to their bank account.
Together, these go beyond back-office improvements - they directly impact how efficiently a business can operate and grow. They translate into shorter queues, fewer errors, faster cash flow, and more time spent on what actually grows the business.
This commitment to simplifying payments for Malaysian SMEs supports RHB’s broader aspiration to deliver service excellence while enabling businesses to operate more efficiently and grow sustainably.
This is also recognised by the industry, with the bank named Best e-Payments Bank at the Malaysian e-Payments Excellence Awards 2025 - an independent validation that its payments infrastructure is built to support businesses that depend on speed, accuracy and scalability.
If your business is still relying on cash or standalone QR codes, you may be missing out on a more efficient way to operate and grow.
Visit RHB Bank's DuitNow QR payments page
