Redefining excellence in parcel and mail delivery services


Staying relevant and competitive amid a rapidly changing market can be fraught with challenges, especially for traditional businesses.

These businesses, such as the postal industry, are required to evolve to meet the needs of a more digital world as a result of the growth of e-commerce, shifting consumer habits, and technological advancements.

In view of this, preserving its role as the bridge between far flung corners and urban areas of Malaysia through its mail, courier, and logistics services beyond two centuries is indeed an incredible feat for Pos Malaysia.

Through rain or shine, in times of peace and conflict, the nation’s postal service has been a constant presence in the lives of all Malaysians.

The service has faithfully delivered not only letters and packages but also a sense of connection, anticipation, and trust.

It is this trust from Malaysians that enabled Pos Malaysia to continuously transform, adapt, and keep up with the times.

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Passionate about building trust to connect lives and businesses for a better tomorrow, Pos Malaysia commits to inclusivity, further underscored by its extensive last-mile delivery network, catering to over 11 million addresses throughout the nation.

The Courier Challenge Survey conducted by MCMC in 2022 discovered that Pos Malaysia achieved 96% in guaranteed delivery performance against the industry average of 78%, and 91% for reliability compared to the industry average of 83%.

These findings demonstrate Pos Malaysia’s dedication to provide consistent services, achieving high-performance metrics and cementing its status as a trusted partner in building relationships and enabling seamless communication.

Boasting an unrivalled network of over 17,000 dedicated staff, 633 strategically located post offices, 3,800 retail points as well as a remarkable legacy offering mail, courier, and logistics services, Pos Malaysia’s presence is vast and comprehensive in connecting businesses and lives - making it a pivotal pillar of communication and connectivity across Malaysia.

Beyond its core mail and parcel services, the company has ventured into new territories that empower communities and drive economic growth.

Through strategic partnerships and innovative solutions, such as the Pos Shop convenience store and the Pos Fulfill e-fulfilment services, Pos Malaysia continues its transition from a transactional approach to a service-oriented solution to meet the ever evolving customer demands.

With an aim to achieve net zero carbon emissions by 2050, Pos Malaysia aligned every facet of its operations towards a greener future through optimisation of its delivery, transportation, packaging and waste management methods.

The company’s transition to electric vehicles, and installation of EV charging stations and solar panels further underscore its commitment to a sustainable tomorrow.

With a medium-term ambition of utilising 100% electric last-mile delivery vehicles by 2030, and 150 units of solar panel installations by 2025, Pos Malaysia is on track to achieve their goals as committed in their Sustainable Roadmap.

In the realm of parcel and mail delivery services, the Pos Malaysia brand resonates with trust, reliability, and innovation.

Its expansive network, unwavering commitment to service excellence, transformative journey, community empowerment, and pioneering sustainability efforts collectively contribute to its well-deserved reputation as Malaysia’s premier courier.

Pos Malaysia’s legacy is one of resilience, adaptability, and a relentless pursuit of excellence - a legacy that continues to shine brightly, guiding the nation towards a connected, efficient, and sustainable future.

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