APPROVE BILL PAYMENTS WITH SECURE2U


Easy approval for safe, fast and convenient Maybank2u transactions.

WHEN it comes to online banking, security is of the utmost importance.

As part of its ongoing effort and commitment to making online banking safer and seamless, Maybank has incorporated Secure2u, a stronger authentication method to approve your Maybank2u transactions.

Effective Dec 15, 2021 onwards, Secure2u will be the preferred method to approve all bill payment transactions performed on the Maybank2u website.

Here’s how Secure2u would make authorisation of transactions safer, faster and more convenient:

1. Safer transactions

Secure2u is a way to ensure that your transactions are safe as it reduces exposure to the risk of SMS fraud by not relying on any telecommunications network.

As an alternative to receiving SMS Transaction Authorisation Code (TAC), download the MAE app or Maybank2u MY app (M2U app) on your smartphone and register Secure2u via the app.

With two transaction approval methods to choose from, Secure Verification is an easy single-tap approval, while Secure TAC is a six-digit TAC generated from both apps.

If you are approving transactions performed via the Maybank2u website, avoid logging in to your M2U or MAE app as this will result in you being logged out of the website.

For security purposes, you can have only one ongoing active session or be logged in on one device at a time.

When performing transactions via the Maybank2u website, you do not need to log in to your app to approve Secure2u.

Simply request for Secure2u Secure Verification, then tap on the push notification sent to your registered smartphone to approve or reject a transaction.

2. Faster transactions

Tired of waiting for the SMS with your six-digit TAC, memorising it and anxiously keying it in before it expires?

Secure2u offers an easy process because you can approve transactions by tapping on the notification. Here's how to enable push notification on the apps:

Step one: Go to your phone’s notifications settings and allow notifications for your MAE and

M2U app.

Step two on the MAE app: Launch the app and tap on “More” followed by “Settings” and then “Notifications”. Once there, hit the promotions toggle to enable notification.

3. Convenient experience

When you pair your smartphone with your M2U account, all online transactions can only be approved via this registered smartphone.

Just make sure you have a stable internet connection and you are ready to go.

For step-by-step guidance to set up your Secure2u, you can follow the easy Maybank tutorials on YouTube.

In case of emergency

For added security you are encouraged to set a lock screen password on your device.

However, should you lose your Secure2u-registered smartphone, you can instantly deregister Secure2u for that device via Maybank2u web.

Go to Settings > Security > Secure2u > toggle to disable Secure2u.

Alternatively, you can contact Maybank’s customer care hotline at 1-300-88-6688 (local) or 603-7844 3696 (overseas) to deregister Secure2u.

If you find that someone else has gained access to your phone, immediately call Maybank’s fraud hotline at 03-5891 4744 to terminate your online banking.

Activate Secure2u on the MAE or M2U app now for safer, faster and more convenient authorisations. For more info, go to www.maybank2u.com.my/secure2u.

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