RFID implementation still needs further improvement, mass adoption should be delayed

Considering that the reason to implement RFID is for better traffic experience, any possible complications related to the technology’s usage should be ironed out before pushing it out for general adoption. Otherwise, premature introduction will simply create more problems for road users and cost people time and resources.

The recent reports of huge traffic jams at toll plazas on the North-South Expressway (NSE) linked to RFID issues is evidence that the technology needs more tweaks before introducing it to the public again.

Nevertheless, road users should have the choice over their toll payment method, especially for those who have bought the SmartTag previously, instead of forcing everyone to use one system. After all, the question is not just whether RFID is ready, but also whether consumer rights are protected.

Even before this, we have seen or experienced issues in the RFID lanes quite often, resulting in traffic congestion due to identification errors. It would be impossible to say that Touch n Go is unaware of such prevalent issues. Hence, Touch n Go should have fixed the existing issues, instead of hastily trying to introduce a flawed system for mass adoption.

Thus, I urge Touch n Go to go back to the drawing board and ensure this time that the system is ready, then only introduce it for mass adoption. If the priorities are not aligned properly, the people will just lose confidence in the system gradually.

Rolling out RFID is not something that can be done on a whim. The relevant authorities should ensure that the framework and mechanism is ready and stable so that road users can use it without worries.

Mike Chong , MCA Spokesperson