QuickCheck: Are bots impersonating airline employees on social media?

HAVING problems with flight tickets or airlines is frustrating, especially when it comes to one's holidays – and when these incidents happen, it has become more of a norm than not to vent about it on social media.

Recently, it has been claimed online that bots linked to scammers are trawling through social media to seek out these posts and then pose as an airline employee to offer a fake refund.