PUTRAJAYA: The Malaysian Border Control and Protection Agency (AKPS) says it has yet to take over the autogate system that crashed in Johor Baru.
AKPS director-general Comm Datuk Seri Mohd Shuhaily Mohd Zain publicly apologised for the severe disruption to the autogate system at the Bangunan Sultan Iskandar (BSI) Customs, Immigration and Quarantine Complex on Jan 10.
"AKPS has yet to take over the BSI system assets and they remain under core agencies.
"But this is not an excuse as Prime Minister Datuk Seri Anwar Ibrahim has instructed us that this must not happen again, especially during Visit Malaysia 2026," he said in a press conference at AKPS headquarters here on Monday (Jan 12).
As a precautionary measure, Mohd Shuhaily said all AKPS commanders must inform headquarters immediately if there are early signs of Immigration system issues for troubleshooting to be done.
He said this was important as entry points across the country transition away from the old Malaysian Immigration System (MyIMMs) to the new National Integrated Immigration System (NIISe)
"During this upgrade, glitches may occur due to data migration and infrastructure issues.
"What matters is how quickly we troubleshoot and respond when systems fail.
"Commanders must react fast to ensure entry and exit remains smooth, even if manual processing is required.
"If counters are not operating, that is a commander's failure," he said, adding he would personally go down to the ground in such instances.
