KUALA LUMPUR: The public has been encouraged to report network coverage issues in their respective areas through the MCMC Nexus mobile application.
Deputy Communications Minister Teo Nie Ching said the free application provided by the Malaysian Communications and Multimedia Commission (MCMC) enables users to perform internet speed tests and check the coverage in their respective areas, while also supporting field audits and enhancing the overall quality of telecommunication services.
"We welcome feedback from the public…once they (MCMC) receive a complaint, they will conduct on-site audits to determine whether the issues are isolated or if the area is indeed a blind spot,” she said, adding that the app is available for download on the Google Play Store and Apple App Store.
She was responding to a question from Muhammad Ismi Mat Taib (PN-Parit) on the quality of mobile network coverage and internet access in the Parit constituency during the Special Chamber session in the Dewan Rakyat on Thursday (Oct 16).
Teo said that from Jan 1 to Oct 11 this year, a total of 5,866 quality tests were carried out nationwide, including at 431 locations in Perak and 18 within the Parit parliamentary constituency.
"The audit in the Parit constituency identified eight instances of non-compliance, with one location resolved through transmitter optimisation. Two sites have been issued Commission Directions for the construction of new towers, while the remaining five are still under MCMC’s evaluation for similar action,” she said.
Meanwhile, she said a preliminary study has identified an estimated 157 locations in Perak for the implementation of initiatives under Phase 2 of the National Digital Network Plan (Jendela). -Bernama
