PETALING JAYA: The disruption to the autogate system, which affected several main entry points into the country, was caused by a data integration issue, says the Border Control and Protection Agency (AKPS).
The agency, in a statement on Saturday (July 19), said that the technical issue had impacted autogate systems across the main entry points since Friday (July 18).
"This disruption has caused lines and congestion along several key locations, including Kuala Lumpur International Airport (KLIA) Terminal One and Two; the Bangunan Sultan Iskandar Customs, Immigration and Quarantine Complex (BSI CIQ) and the Kompleks Sultan Abu Bakar in Johor.
Preliminary investigations revealed that the issue originated from a disruption in data integration, causing delays in cross-checking on the MyIMMS system. Consequently, the autogate systems used by foreigners are currently unavailable.
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"The agency would like to stress that the autogate system for holders of Malaysian passports is not affected and is functioning normally," it said.
The agency added that steps to mitigate the issue have been taken, including the activation of all manual counters, with additional manpower being deployed to better manage the flow of visitors.
It also said that the agency and the Immigration Department are working closely to investigate the root cause of the issue and to find a solution "as soon as possible," it said.
