PUTRAJAYA: Complaints about potholes in the Federal Territories must now be resolved within 12 hours, down from the previous 24-hour time frame.
Minister in the Prime Minister’s Department (Federal Territories) Dr Zaliha Mustafa (pic), who disclosed this, said the move aligned with the “zero pothole policy” across all three Federal Territories, mainly in Kuala Lumpur.
“This is crucial for road user safety, especially due to Malaysia’s Asean chairmanship this year and Visit Malaysia Year next year,” she said at the Federal Territories Aspiration ceremony with local agencies here yesterday, Bernama reported.
Dr Zaliha said she was confident that response times could be further reduced through artificial intelligence (AI) and real-time monitoring to detect and address urban maintenance issues more efficiently.
She said pothole-related complaints could be submitted via Adu@KL or any complaint channel managed by KL Strike Force member agencies.
She said most complaints were from high-traffic areas in Kuala Lumpur and industrial zones.
Meanwhile, Dr Zaliha said 5,000 advanced AI-equipped CCTV cameras have been installed across Kuala Lumpur.
“This will not only enhance public safety but also improve efficiency and effectiveness for proactive monitoring and faster response to emergencies, traffic incidents and criminal activities,” she said.
She proposed forming a task force, led by the Federal Territories Department, to review outdated laws and regulations governing the territories, with the findings to be presented by the end of the second quarter of the year.
“There is a need for this review as many of these laws and regulations have been in place for decades and no longer reflect current realities.
“I have requested for the task force to explore ways to optimise our role as a state-like entity,” she said.
