SIBU: Consumers are encouraged to file complaints with the National Consumer Action Council (MTPN) or use the e-KPDN platform to report grievances, following an incident where a consumer was pressured into buying a corset at a high price.
The incident in Sibu allegedly involved a sales agent accused of violating the Direct Selling and Anti-Pyramid Scheme Act 1993 (Act 500).
At a press conference on Friday (Dec 27), MTPN Sibu branch chairman Lucas Lau revealed that the complaint stemmed from a local consumer who had been lured by a social media advertisement promoting a "free trial" corset.
"The complainant received a message on Dec 13 via Facebook Messenger from a local influencer promoting the corset, claiming it would show visible results after just one use. Intrigued by the offer, the complainant arranged for a trial through the influencer, who then set up an appointment with a sales agent," Lau explained.
What was advertised as a free trial turned out to be a high-pressure sales tactic as after the trial, the complainant was coerced into purchasing the corset without being informed of its price.
"It wasn’t until receiving an invoice later that day that the complainant discovered the corset corset cost an astonishing RM9,000—without any prior agreement or sales contract provided," Lau said.
Upset by the experience, the complainant sought assistance from MTPN.
After reviewing the sales invoice and other evidence, MTPN referred the case to the appropriate authorities.
On Dec 24, MTPN helped the complainant submit a formal complaint through the e-KPDN platform for further action.
In light of the incident, MTPN issued a public advisory, urging consumers to be aware of their rights under Act 500.
The advisory also called on traders to act responsibly and uphold consumer rights, stressing the need for accountability and transparency in sales practices.
