Speedier licence renewal for private healthcare providers


PUTRAJAYA: Starting next month, all private healthcare facilities can renew their licences via myBPR@CKAPS, an online system that is expected to expedite the process.

The system, created by the Private Medical Practice Control Section (CKAPS) and the Medical Practice Division of the Health Programme, is aligned with the Private Healthcare Facilities and Services Act 1998.

It was launched yesterday by Health Minister Datuk Seri Dr Dzulkefly Ahmad as part of the ministry’s digitalisation efforts.

The myBPR@CKAPS system will replace the manual method, making the processing of applications more efficient and expediting the issuance of licences.

The licence renewal module can be accessed via https://www.mybpr.moh.gov.my and is open to all private healthcare facilities holding licences for their premises that are expiring between Jan 1, 2025 and March 1, 2025 (six to nine months before the expiration of the licence).

The development of this system has four phases and is expected to be completed by 2027.

The next phase will include digital signatures, a mobile application to track one’s application status and online payment.

As such, applicants or authorised representatives for the premises are encouraged to register themselves in the system for the on-boarding process.

Also present at the launch were the ministry’s deputy secretary-general of finance Datuk Seri Norazman Ayob, Association of Private Hospitals Malaysia president Datuk Dr Kuljit Singh and Private Healthcare Productivity Nexus chairman Datuk Dr Jacob Thomas.

Dzulkefly said the first phase is akin to a “trial” during which they could avoid any future glitches and issues.

“Previously, it could take up to eight months for renewal. But now we have the commitment from the ministry and CKAPS teams to reduce it to three months.

“CKAPS’ key performance index for this process is between two and three months.

“For the next phase, they have to introduce digital signatures of the Health director-general and other related matters. Soon, they will be able to process all the (relevant) documentation.

“I would like CKAPS to continuously make improvements in terms of administration, performance and workload.

“I am confident the system will have the qualities aspired to by the Prime Minister with a value proposition for the clientele that maximises productivity and output efficiency,” he said.

Dzulkefly added that the system would also allow private healthcare providers track the progress of the applications, providing greater transparency.

On the new system, Dr Kuljit said having a digital platform would make the process faster, one at the mere click of a button.

He said previously, private hospitals were required to take a lot of steps prior to registering a new facility and renewing licences.

“These steps require a significant amount of manual printing and document preparation.

“This manual process takes up a lot of time and wastes paper, so we feel that this system, like many others digitised at MOH, will make it faster.

“Private hospitals can also track their progress and MOH can monitor the approval levels.

“All in all, it will be beneficial in terms of working to get the licences at a faster pace.”

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