Foodpanda reaffirms commitment to enhance delivery partners’ work experience with ‘panda hearts’


  • Nation
  • Friday, 14 Jun 2024

KUALA LUMPUR: Foodpanda is doubling down on its commitment to its delivery partners with the launch of ‘panda hearts’ in Malaysia.

It is their flagship programme aimed at uplifting and supporting delivery partners in five core areas – well-being, personal development, safety, community and welfare perks.

With over a decade of experience in Asia, foodpanda has consistently worked closely with its delivery partners, engaging in regular dialogue to find ways to best support and enhance their delivery experience.

The programme brings together both existing and new welfare and engagement initiatives, focusing on what delivery partners value most, including:

> Well-being: Focuses on safeguarding delivery partners’ well-being through full insurance coverage and iTekad CIMB Islamic Rider Entrepreneur Programme.

> Personal Development: Provides delivery partners with a range of opportunities for growth, including collaboration with the Youth and Sports Ministry to provide Technical and Vocational Education and Training Industry (TVET) for foodpanda delivery partners. These help to support the aspirations of foodpanda’s delivery partners, beyond their day-to-day delivery tasks.

> Safety: Encompasses initiatives that encourage delivery partners to prioritise their safety on the road. This includes our Stay Safe campaign in partnership with Malaysian Institute of Road Safety Research (MIROS) and Social Security Organisation (PERKESO) and the road safety campaign and advocacy.

> Community: Aims to build a dependable support system, where delivery partners can easily access in-app communication channels, turn to physical rider hubs for onsite support and resources as well as fostering community and team spirit through events and Bamboo rewards.

“Our delivery partners are the backbone of our operations, ensuring that millions of Malaysians enjoy timely and reliable food and grocery deliveries,” said foodpanda Malaysia operations director Shubham Saran.

“Through ‘panda hearts’, we aim to provide our delivery partners with the resources and support they need to thrive in their roles.”

Through ‘panda hearts’, foodpanda will enhance its existing collaborations with PolicyStreet and CIMB Islamic to offer more financial security, health support and growth prospects, ensuring its delivery partners and their families are well cared for and empowered.

As foodpanda’s delivery partners are always on the road, safety is a priority, and foodpanda continually seeks new initiatives to encourage them to prioritise their safety. Foodpanda is expanding its efforts in Malaysia under ‘panda hearts’ through:

> Under Safety: Panda Rangers, where delivery partners will be trained to provide basic emergency medical assistance to those in need.

> Under Well Being: Working closely with Employees Provident Fund (EPF) to create a seamless system that enables delivery partners to contribute to their retirement fund.

“At foodpanda Malaysia, we believe in recognising the hard work and commitment of our delivery partners. ‘panda hearts’ is a big step in the right direction to foster a more rewarding and supportive environment for all our delivery partners,” Shubham added.

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