SEPANG: The Malaysian Aviation Commission (Mavcom) will implement six service quality elements focused on queuing times as outlined in the Airports Quality of Service (QoS) Framework at key passenger checkpoints at the Kuala Lumpur International Airport Terminal 1 and 2 in May.
Mavcom executive chairman Datuk Seri Saripuddin Kasim said these include passenger security search, inbound, outbound and transfer queuing for immigration as well as inbound and outbound customs.
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