KUALA LUMPUR: The Malaysian Aviation Commission (MAVCOM) has unveiled its enhanced airline and airport performance "dashboard” to enhance transparency and provide public and industry stakeholders with more comprehensive and detailed insights.
MAVCOM said the updated dashboard introduces new features and a broader scope of performance data, including incorporating both domestic and international airline operations in Malaysia, flight cancellations, reasons for delays and cancellations and airport performance.
Executive chairman Datuk Seri Saripuddin Kasim said the introduction of the enhanced dashboard marked a significant step forward in promoting greater transparency and accountability within the aviation industry in Malaysia. "This not only benefits industry players, such as airlines and airports, by providing clear performance indicators they can use to elevate their service levels, but also empowers consumers to make more informed choices when selecting their preferred carriers,” he said in a statement today.
MAVCOM, as the economic and commercial regulatory authority for the aviation industry in Malaysia, said it monitors the on-time performance (OTP) of both domestic and international flights, including AirAsia, AirAsia X
, Batik Air, Firefly, Malaysia Airlines and MASwings.
"This newly launched interactive dashboard provides key improvements, including allowing users to access OTP and flight cancellation data for flights departing from various airports nationwide, expanding from the previous focus on KL International Airport Terminal 1 and Terminal 2 (KLIA T1 and T2).
"It also includes airport performance metrics and results under the airport quality of service framework, aimed at enhancing passenger comfort, prioritising consumer service levels, and improving the overall experience for both passengers and the wider airport community,” it said.
MAVCOM added that these elements may vary depending on the specific infrastructure, requirements and services available at each airport.
"The airport's quality of service framework is set to be implemented at additional airports, Sultan Abdul Aziz Shah Airport and Penang International Airport by 2025, while THE remaining airports will see progressive implementation until 2027, with data from these airports being added to the dashboard over time. If MAVCOM’s analysis of airport performance indicates non-compliance with the targets established under the framework, a financial penalty will be imposed on the airport operator,” it said. - Bernama
