PETALING JAYA: Banks are advised to change authentication methods used by customer service agents when dealing with clients as they are similar to the ones used by scammers, says Bukit Aman.
Federal Commercial Crime Investigation Department (CCID) director Comm Datuk Seri Ramli Mohamed Yoosuf, in a statement on Saturday (April 6), said that the police are urging "more effective" ways to deal with customers on the phone.
