Seniors prefer the human touch over tech

Face to face: Bukit Kepayang assemblyman Nicole Tan’s service centre members helping the public with queries and registration for Padu at the Taman Bukit Galena night market in Seremban. — Bernama

KUALA LUMPUR: Despite the convenience of registering online, senior citizens still prefer learning about and getting on the Central Database Hub (Padu) from another human being.

Interviews with several elderly folk in Felda settlements, rural areas and towns outside the Klang valley found that they preferred to get help from a more tech-savvy person in order to register with Padu.