Touch 'n Go card production to be ramped up

PUTRAJAYA: In a bid to curb the shortage of Touch 'n Go (TnG) cards, over 3.5 million cards will be made available this year.

In a statement on Thursday (Feb 9), The Domestic Trade and Cost of Living Ministry said this was among the feedback received over the immediate action taken by the TnG company from issues raised.

"Through engagement sessions of the special task force led by the ministry's secretary-general Datuk Azman Mohd Yusof, there are some immediate improvements that have been taken by TnG within the given one-week period.

"The company has increased the number of cards up to 3.5 million in 2023 compared to 2.68 million cards in 2022 and the company has sent proactive/pre-expiration reminders to TnG card users including notification emails also sent one month before the card expires," the ministry said, adding that notifications through the ewallet application and date checks have also been printed on the back of the card.

"On the issue of return and refund of card balances, the company will examine and implement the refund process immediately to the users after the concession company conducts investigation, verification and approval.

"On advocacy related to the TnG Visa card functions, the company has made improvements in communication and clarification of the use of the TnG Visa card to avoid confusion by displaying the notification "This is not a TnG card" before an application is made by the user.

"On the removal of unregistered card sales advertisements the company has taken immediate action by sending an official notice to the e-commerce platform to remove all unregistered TnG product sales advertisements," the ministry said.

It added that official notices have also been sent to oil company operators, retailers and authorised distributors to ensure they follow the set prices including the control of the sale of one card for each customer.

"The ministry however is of the view that the initiative taken by the company is still insufficient.

"Accordingly, the next engagement session will focus on a clear action plan, especially in terms of the time period set and the activities in more detail," it said adding that it would also continue to monitor and ensure that these issues raised are resolved immediately for the sake of the people's well-being.