Khairy: Half a million vaccination certificate complaints resolved

ALOR SETAR: The MySejahtera team resolved over 500,000 complaints of digital vaccination certificates not being displayed on the app within a week, says Health Minister Khairy Jamaluddin.

He said the Health Ministry took note of the complaints regarding the problem among individuals who had received either the first dose or both doses of the Covid-19 vaccine, and would continue to ensure that the app updated vaccine recipients’ information from time to time.

“Last week, I set a target of resolving as many complaints as possible regarding the digital certificates in the MySejahtera application. As a result of the investigations, the ministry has identified several causes.

“A total of 95,347 complaints were related to MySejahtera users. Among the problems identified was the vaccine recipient’s status as a dependent, causing the individual’s digital certificate to be linked to the MySejahtera account owner,” he told a media conference in conjunction with his working visit to Wisma Darul Aman here yesterday.

He said for this particular problem, the account owner would need to remove the dependent to enable the dependent to register his or her own MySejahtera account.

Another problem identified was that of MySejahtera account holders not confirming their identity card numbers in the app.

He said that to solve this problem, users were required to verify their names and identity card numbers in the Covid-19 Vaccination section and complete questions related to personal information.

“(Other problems) are related to users having more than one MySejahtera account.

“The digital certificate will only be displayed on the MySejahtera account that was used when receiving vaccination at a PPV (vaccination centre),” he added.

Apart from that, Khairy said 71,408 complaints were found to have been due to the PPV not completing the documentation process after an individual had received his or her vaccine.

He said that for this problem, the MySejahtera team was coordinating with the PPV involved to ensure that users would receive their digital certificates in the app.

“I also want to remind PPV staff to check and ensure that every vaccine recipient receives the digital certificate in his or her MySejahtera app before leaving the PPV.

“Other than that, there were also complaints from individuals who received their vaccination at PPVs that were not managed by the ministry and ProtectHealth Corporation.

“This problem occurs because these PPVs do not use the MySejahtera system,” he said.

Khairy said to overcome any difficulties due to the non-display of digital certificates on their MySejahtera app, individuals who had been fully vaccinated could use the vaccination physical card, which is filled in by health workers when they get vaccinated at the PPV, to enjoy the facilities provided to fully vaccinated individuals.

“So, I ask that all premises accept this physical card if the fully vaccinated individual does not have the digital certificate displayed on his or her MySejahtera application,” he said. — Bernama