Refund in full for cancelled flights, airlines told


PETALING JAYA: The Malaysian Aviation Commission (Mavcom) said airlines ought to make full refunds of flight tickets cancelled because of Covid-19 restrictions.

It acknowledged that airlines had been accommodating the requests by affected consumers for refunds.

“In the event a flight has been cancelled due to government restrictions imposed with the intention of curbing the spread of the Covid-19 pandemic, airlines, as a matter of principle, ought to refund to the affected consumers the amount equivalent to the cost of the ticket at the time of its purchase, including taxes, charges and fees prescribed under any written law and charges for optional services that had been purchased by the affected consumers, ” Mavcom said yesterday.

It also encouraged all airlines to continue their best efforts in providing such refunds.

“Airlines are to exercise the principles of reasonableness and fairness in determining the manner of refund that is provided to the affected consumers, ” said the commission.

Mavcom added that it would continue to balance the rights of the consumers and the sustainability of the industry.

Article type: metered
User Type: anonymous web
User Status:
Campaign ID: 18
Cxense type: free
User access status: 3
   

Did you find this article insightful?

Yes
No

95% readers found this article insightful

Next In Nation

11,000-year-old Perak Man now has a face, thanks to 3D modelling
MMEA stops tugboat and barge carrying 3,000 tonnes of sand
CM: Sabah ready to implement vaccination rollout plan
Covid-19: Penang CM to get jab on Sunday, urges public to give full support to vaccination plan
We respect Umno's seniority in politics, says Sabah Bersatu youth chief
Health Minister among frontliners to receive vaccine shots
Perikatan's Election Bureau holds Putrajaya meet
Sabah gets first batch of 16,380 Covid-19 vaccine doses
Convening of Parliament is a return to democracy, says James Masing
Drones used in farming to be regulated from March 1

Stories You'll Enjoy


Vouchers