Situation at KLIA improves, queues manageable

  • Nation
  • Saturday, 24 Aug 2019

Malaysia Airports personnel distributing bottles of water to passengers at KLIA. - NORAFIFI EHSAN / The Star

SEPANG (Bernama): The situation at the KL International Airport, which was beset with a systems breakdown, has improved Saturday (Aug 24) with the airport less crowded and queues manageable at the check-in counters.

This followed Malaysia Airports' measures to rectify the situation by replacing the network equipment after it identified network failure as the cause of the disruption.

The systems disruption since Wednesday (Aug 21) night affected key functions such as WiFi connection, flight information display system, check-in counters and the baggage handling system.

Malaysia Airports group chief executive officer Raja Azmi Raja Nazuddin in a statement on Friday (Aug 23) said since the replacement of the network equipment, there had been progress in network stability.

"Critical systems at the KLIA main terminal are now mostly up and running," he said.

A Malaysia Airports spokesman said Saturday that they were still monitoring the stability (of the system) following the replacement of the equipment.

Checks at 9.30am found the situation to be under control and Malaysia Airports staff are still visible all around to assists passengers.

The Airport CARE Ambassadors were also working hard to ensure passengers' comfort.

They were seen distributing coffee and tea. - Bernama

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