PETALING JAYA: The Malaysian Aviation Commission (Mavcom) has expressed its dissatisfaction at the time taken by Malaysia Airports Holding Bhd (MAHB) to resolve the system disruptions at both domestic and international terminals.
“Mavcom is disconcerted by the major inconvenience caused by the systems disruption at KLIA. Part of the Commission’s role is to provide a mechanism for aviation consumer protection, and we are extremely dissatisfied at what has happened in KLIA.
“We are in contact with MAHB and want them to inform passengers and airlines on when operations will return to normal.
“We will continue to monitor and assess the service levels at KLIA via the Airports Quality of Service Framework as well as the Malaysian Aviation Consumer Protection Code 2016,” it said in a statement.
“Mavcom is disconcerted by the major inconvenience caused by the systems disruption at KLIA. Part of the Commission’s role is to provide a mechanism for aviation consumer protection, and we are extremely dissatisfied at what has happened in KLIA.
“We are in contact with MAHB and want them to inform passengers and airlines on when operations will return to normal.
“We will continue to monitor and assess the service levels at KLIA via the Airports Quality of Service Framework as well as the Malaysian Aviation Consumer Protection Code 2016,” it said in a statement.
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