Making an exception, Etiqa to pay KLIA, KLIA2 flight delay claims

PETALING JAYA: Customers who have purchased travel insurance or takaful products from Etiqa will be able to claim compensation if their flight was delayed for more than the stipulated number of hours in their policy contract.

This is despite the delay being caused by a systems disruption, which is not covered, at KLIA or KLIA2.