KLIA systems still down, passengers advised to arrive four hours before flight

  • Nation
  • Friday, 23 Aug 2019

PETALING JAYA: Passengers departing from the KL International Airport (KLIA) are advised to reach the airport four hours before their flight departure time as systems disruption has yet to be resolved.

According to Malaysia Airports, the team is still in the midst of stabilising the system as of 6am Friday (Aug 23).

It urged passengers to arrive at the airport early and check-in via their respective airlines' mobile app or website.

In a statement, Malaysia Airports said they have utilised all 38 remote bays at KLIA Main Terminal to cater to aircraft that are not able to proceed to the scheduled gates as they are still being occupied.

"Following this, we have also provided four additional buses, as well as ground handling services for the airlines in order to facilitate passenger movements to ferry passengers to the remote bays from the terminal and vice versa," it said.

It added that it has extended operating hours at all its other airports nationwide to cater to delayed flights from Kuala Lumpur, and have provided free parking for all passengers at KLIA Main Terminal.

In an unforeseen first-ever disruption of its airport management system, the operations of KLIA came to a halt for hours, with scores of flights delayed and passengers left stranded and frustrated.

The interruption, which hit on Wednesday (Aug 21) night, continued the following day.

As at 10.30am Thursday (Aug 22), there were 20 flights delayed at KLIA main terminal.

The flights were scheduled to take off for destinations in Japan, Australia, Singapore, China, Hong Kong, Indonesia, Bangladesh, India, Myanmar, Britain and Dubai as well as domestically, Penang, and Kuching and Sibu in Sarawak.

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