Systems disruption hits KLIA, in process of being rectified

SEPANG: A temporary systems disruption has been affecting both terminals at the KL International Airport since last (Aug 21) night.

In a statement Thursday (Aug 22), Malaysia Airports Holdings Bhd (MAHB) said the disruption was being rectified.

“Since the disruption, our team has been working round-the-clock, not only to rectify the situation, but also to minimise the inconvenience caused to passengers,” the statement read.

According to MAHB, several airport systems were affected by the disruption, including WiFi connections, the Flight Information Display System (FIDS), and the Check-In-Counters and Baggage Handling Systems (BHS).

It also said relevant personnel have been deployed to assist passengers on the ground.

“We expect the situation to continue throughout Thursday and passengers are advised to reach the airport at least four hours before their flight departure time,” MAHB said, also advising passengers to check with their airlines for the latest flight schedules.

MAHB assured that it would be issuing further updates through its social media platforms throughout Thursday.

It also advised passengers to reach out to its Airport Care Ambassadors or call 03-8776 2000 for information on updated flight details.

Meanwhile, checks on the ground showed that the Immigration autogates were only working intermittently, with one Immigration officer saying that the system was down so he was processing documents manually.

Some shops in the airport have also been affected with staff saying credit card transactions could not be processed due to poor Internet connectivity.