KLIA systems disruption: 20 flights delayed

PETALING JAYA: As at 10.30am Thursday (Aug 22), 20 flights departing KL International Airport (KLIA) have been delayed, says Malaysian Airports Holding Berhad (MAHB).

MAHB said its technical team is in the midst of stabilising critical passenger-facing systems at the airport.

It added that it had briefed relevant stakeholders such as the Civil Aviation Authority Malaysia (CAAM), representatives of airlines operating in KLIA, and the Airline Operators Committee (AOC) chairman on the latest updates and mitigation plans.

“We deeply regret the inconvenience caused to passengers due to this disruption.

"Please be assured that we are sparing no effort to provide assistance to passengers and airlines, ” MAHB said in a statement Thursday, adding that 500 staff had been deployed to assist passengers on the ground.

It also said that all critical passenger-facing systems at KLIA including the Flight Information Display System (FIDS) are fully functional.

MAHB had earlier said that several airport systems were affected by the disruption, including WiFi connections, the FIDS, and the Check-In-Counters and Baggage Handling Systems (BHS).

It said that passengers could get more information from MAHB's social media feeds and advised them to reach the airport at least four hours before their flight departure time.

MAHB also encouraged passengers to check-in via the respective airlines’ mobile apps or websites.

It also urged passengers to reach out to their Airport CARE Ambassadors or contact 03-8776 2000 for further information on flight details.