KUALA LUMPUR: Commuters here can look forward to better monorail service following the re-introduction of three newly refurbished train sets, says Transport Minister Anthony Loke.
"Since I came into office last year, public transport users have voiced out on many occasions via multiple channels including my Facebook about how they suffer from the declining standards of KL monorail services.
"It was cramped, it was hot, it was really uncomfortable.
"Yes, we hear you. I have taken the monorail many times and I feel your agony," he told reporters after taking a ride on one of the newly refurbished train sets from KL Sentral to Bukit Nanas on Tuesday (Aug 20).
The event is also to mark the 16th anniversary of RapidKL’s Monorail service.
Loke acknowledged the lack of train sets over the past few years had result in a sharp decline in ridership.
"At its peak in 2013 and 2014, daily ridership of the monorail were well over 75,000 passengers.
"Fast forward to the first quarter of this year, the figure had fallen to about 31,000 passengers on average," he said.
He noted the decline in the quality of the monorail service had put a strain on city dwellers relying on public transport and affected the city's image among tourists.
Loke said the three refurbished train sets will increase passenger capacity to 430 passengers per ride, compared with the existing 230 passengers.
He also said that waiting time will be reduced from between eight and nine minutes to about 6.5 minutes during peak hours with the additional train sets.
Loke added that two more refurbished trains sets will be operational by November this year. with seven new train sets to be introduced over the next two years.
He said that Prasarana Malaysia Bhd will spend about RM120mil for the refurbishing of the five four-car train sets.
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