Paving the way forward

From left: Shop Field marketing manager of general mills Michelle Yeoh; Loob Holdings international business development director Bryan Yeow, TnG Digital Sdn Bhd chief executive officer Syahrunizam Samsudin, Jaya Grocer director Anthony Teng and CIMB head of trade finance transaction banking Malaysia Chin Chon Young celebrating the partnership between Touch ‘n Go eWallet, Mid Valley Megamall and The Gardens Mall.

LAST August TNG Digital officially opened its main operations hub in Bangsar South, Kuala Lumpur, and the fintech startup set out on a mission to elevate the way Malaysians live, pay and transact with its Touch ‘n Go eWallet.

Today it is proudly walking the talk, with over 2.3 million registered Touch ‘n Go eWallet users.

TNG Digital is passionate about Malaysia’s future as a cashless society and is steadily driving the charge ahead as the leading eWallet for Malaysians to use anywhere, anytime.

The eWallet is versatile, secure, and easy to use. And through its use, Malaysians are likely to become more digitally savvy, and Malaysia, in turn, will be well on its way into becoming a high performing digital nation.

TNG Digital is helping to shape the ecosystem of mobile payments in Malaysia using cutting-edge technology.

For those not familiar with an eWallet, it is typically made up of an application that resides on one’s mobile device, which then can be scanned over a QR code at a merchant’s location for the payment of goods or services. Users will be able to reload their eWallets via credit and debit cards, and online banking facilities in Malaysia. It also comes with a peer-to-peer transfer feature within the eWallet.

The Touch ‘n Go eWallet also cuts across different aspects of our daily lives. Now it’s completely fuss-free when you have to pay for your meals, or pay for rides, or drive through highways!

Domestic Trade and Consumer Affairs Deputy Minister Chong Chieng Jen (fifth from left) signing a plaque to signify the official partnership between KK Super Mart and the Touch ‘n Go eWallet.
Domestic Trade and Consumer Affairs Deputy Minister Chong Chieng Jen (fifth from left) signing a plaque to signify the official partnership between KK Super Mart and the Touch ‘n Go eWallet.

What’s new?

Transportation is the driver for the Touch ‘n Go eWallet. Since the company’s inception, TNG Digital is set on a vision to better connect users to their respected cities with its advanced technology that is used to revolutionise e-payments and enhance urban mobility. Essentially, the aim is to help Malaysians get from point A to point B in a more seamless, fuss-free manner without losing precious minutes queueing up to reload their Touch ‘n Go card. Here’s two features that have recently been introduced:

RFID Feature

You would have surely noticed new toll gates for RFID users. Several highways including Kuala Lumpur-Karak Expressway (KLK), Damansara-Puchong Expressway (LDP), Duta-Ulu Kelang Expressway (DUKE) and Stormwater Management And Road Tunnel (SMART) have already implemented lanes for RFID users.

Know what that is? RFID is a new electronic toll payment system that uses a sticker to pass through toll. The RFID sticker, also called an RFID tag, is unique to each vehicle and is embedded with a radio frequency chip and is affixed to either the windscreen or the headlamp of the vehicle. The sticker will be linked to the Touch ‘n Go eWallet from which the fare will be deducted.

As the vehicle passes through toll, an overhead scanner reads the radio-frequency and charges the toll fare. The toll fare is then deducted from your eWallet.

TNG Card:

Currently, the Touch ‘n Go eWallet is pilot testing their latest feature for toll payments along 3 highways in Kuala Lumpur, namely:

* DUKE Highway (Duta Ulu-Kelang Expressway 1 & 2)

* SMART (Stormwater Management and Road Tunnel)

* LKSA (Lebuhraya Kemuning-Shah Alam) in Kuala Lumpur

Called the “TNG Card” Feature, it provides an option for users to no longer have to top-up their physical Touch ‘n Go cards at reload points. All that is needed is to make sure that the eWallet is constantly topped up.

How does it work, you ask? Once a user adds in their Touch ‘n Go card to the eWallet, they can use the card as a medium to pass through tolls. The toll fee will be deducted from the eWallet first. What’s even better is that there’s no reload fees involved when you transact with the Touch ‘n Go eWallet using the TNG Card feature.

No need to fret about batteries or where the nearest top-up kiosk is, you can now make secure and swift toll payments, check and manage your balance and transaction history right from your smartphone and reload funds on your eWallet anywhere and anytime! There’s even an auto-reload feature so that the eWallet will always be reloaded, making it convenient for users to shop and transact (

Syahrunizam: ‘Cashless is the future.’
Syahrunizam: ‘Cashless is the future.’

Growing merchant base

If that’s not enough of an incentive, the Touch ‘n Go eWallet also enables payments to be made electronically at numerous merchants nationwide, even very small merchants such as night market vendors and tea stall operators, and has a growing number of users and merchant list to-date.

There have been partnerships and collaborations with shops including F&B (Tealive, Boost, Chilli’s), retail (Tesco, Mydin), fashion (Body Glove), groceries (Jaya Grocer) and transportation, where the pilot programme for the TNG Card is being tested out for toll payments at Duke Highway in Kuala Lumpur. You can also pay for movie tickets at TGV Cinemas, and experience the big screen with bigger discounts from TNG, as well as pay for flights - get a ticket and fly to your favourite places with your eWallet.

This year, one can expect a larger number of merchants to be added to that list. At the moment, the Touch ‘n Go eWallet has over 30,000 merchants under its belt and are bullish on hitting the target of 40,000 merchants by the first quarter of 2019. For further information on the merchants already on board, go to TNG Digital’s official website (

As with any newly-introduced technology, safety and security become top-off mind for any user who is about to make a digital transaction. But customers can buy with confidence using the eWallet as TNG Digital is committed to ensuring that all transactions are done through a trusted, safe and convenient platform. The Touch ‘n Go eWallet is one of e-wallets in Malaysia which is governed by Bank Negara Malaysia.

The growth in Touch ‘n Go eWallet users speaks volumes of Malaysians readiness to embrace and adopt mobile payment as apart of their lifestyle, especially since there’s demand for a speedier, more convenient access to products and services.

In the words of CEO Syahrunizam Samsudin: “Cashless is the future, and with the Touch ‘n Go eWallet, we are offering a platform that caters to all lifestyle needs.”


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