My main duty to voice consumer complaints says Gobind, after petition slams him for TM share price drop

  • Nation
  • Wednesday, 21 Nov 2018

Gobind Singh Deo

KUALA LUMPUR: Gobind Singh Deo (pic) is unfazed over the calls for his resignation after his criticism of Telekom Malaysia Bhd (TM) for its high prices and poor customer satisfaction.

The Communications and Multimedia Minister said, "It is a free country and anybody has the rights to start a petition, go ahead.

"But my advice to all of them and all the telcos (telecommunication companies) is simply this - improve and all of Malaysians will support you," he told reporters at the Parliament lobby.

An anonymous petition has been launched to demand Gobind's resignation as minister over his censure of Telekom Malaysia Bhd (TM) over its high subscription prices and poor customer satisfaction.

The petition was started by one “Concerned CITIZEN”.

Based on the wording of the petition, it is likely to be linked to TM, which is a government-linked corporation (GLC).

Among others, the petition blames the minister for the decline in TM’s share price since the general election, which has gone down from RM5.00 in May to RM2.26 currently.

The Malaysian Communications and Multimedia Commission (MCMC) in a statement on Monday (Nov 19) took TM to task over the telco's poor service.

The regulator pointed out that TM had the highest number of complaints compared with other service providers, based on the average number of complaints for every 1,000 subscribers.

The MCMC received 7,946 complaints on TM services this year, representing an increase of 43% from 4,528 received in 2017.

The complaints against TM were on pricing (21%), lack of Unifi coverage (16%), Unifi service disruption (13%), billing disputes (14%), service delivery (14%) and other categories (22%).

Gobind said he will not stop speaking up for the people and it was his duty to question and try and find ways to improve all issues under his Ministry.

"This is what I am trying to do. If you look at my tweets, they essentially ask for explanations," he said, adding that he also highlighted the complaints that he had received.

Gobind added that other telcos have reduced their pricing and have then reported an increase in sales.

Moreover, those (lower) prices were agreed on after discussion between them and MCMC.

Asked if he will take the responsibility for the fall of TM's share prices, he said, "Are you saying to me that there are some other reasons? Lets be realistic.

"I will carry on to do my job which is to ask questions and bring forward the complaints of the people as best as I can.

"I completely understand it involves share prices. But at the end of the day, that does not mean a minister or a government official cannot ask any question or say anything.

"If that is the case, the change that we wanted to bring about will not happen.

"What we want is to bring a scenario where we will be able to talk about things," he said.

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