Turning to ombudsman to redress disputes


interview Kalyana about Ombudsman Malaysia. starpic by kamarul Ariffin/11.10.2018

KUALA LUMPUR: Consumers seeking redress for disputes with their financial service providers (FSP) may turn to the Ombudsman for Financial Services (OFS) instead of going to courts as the only option.

The OFS is an independent body set up in 2016 under the initiative of Bank Negara for alternative dispute resolution.

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