PETALING JAYA: Grab Malaysia has come up with a set of guidelines that consumers can adopt while using its services and to endure incident-free rides.
In a statement Friday, the company said it was working with authorities to improve its services and to "weed out bad apples" from its driver community.
This came in the wake of the arrest of a driver who allegedly assaulted a Form Five student.
"Whilst we are relieved to share that the driver has been caught ... we are aware that this is not a first and that deeply troubles us," said Grab Malaysia country head Sean Goh, adding that they had followed up with the passenger concerned and offer her their assistance.
He said that many Grab drivers were also upset over the incident as it had affected public perception of them.
Goh said passengers could utilise certain features available on their application to ensure they have a comfortable and safe ride.
These are:
1. Check details of drivers
Always check your driver's details to make sure you get into the right car. Do not get in if details like the number plate or the driver does not look like the image in your app. Cancel the ride and report to Grab immediately.
2. Share your ride
Always share your ride with your friends/loved ones so they can monitor your ride and in the event of any incident, they also have your ride details and can report to us on your behalf.
3. MERS 999 (Emergency button)
Always keep your phone easily available and do not hesitate to use the Emergency button in our app to contact the authorities in the event you feel your safety is threatened. This is relatively a new feature and we are working on various additions to enhance this feature.
4. Tell us how was your ride
At the end of every ride, please spare a few minutes to provide feedback on your ride. This will help us and our drivers to keep improving ourselves.
Last Saturday, a 30-year-old GrabCar driver was arrested on Sunday for allegedly assaulting a Form Five student.
Selangor CID chief Fadzil Ahmat said the student suffered a broken nose after being hit by the male driver.
The case has been classified as voluntarily causing grievous hurt under Section 325 of the Penal Code.