Hospitality in IR4.0

IR4.0 in the kitchen: Covid-19 has led to the acceleration of technological progressions in the hospitality industry. – 123rf.com

DRONE delivery, facial recognition for check-ins and check-outs, cashless transactions, virtual tours, cooking and a robot service crew – these are just some of the technological progressions made in the past decade, accelerated further during the Covid-19 pandemic. Many of what was once considered optional services have now become necessities for those travelling or booking a hotel.

Consequently, the change in guest expectations and the evolution of technologies may impact how the various types and categories of hotels are managed.