Passengers waiting for the ETS at Butterworth KTM station near Penang Sentral. — LIM BENG TATT/The Star
KTM Bhd deeply regrets the inconvenience and frustration the writer encountered during her June 9 journey on the Electric Train Service (ETS) from Butterworth, Penang to Kuala Lumpur Sentral (“Response defines premium service” published in StarMetro on June 14).
Please accept our sincerest apologies for the disruption and shortcomings in the service.
