As online scams become more sophisticated, even savvy consumers can become victims.
When things go wrong, should the burden of protection fall entirely on consumers or should service providers and online platforms be held accountable too?
In the Life & The City podcast, host Farid Wahab sits down with Muhammad Sha’ani Abdullah, honorary secretary of myDigitalConsumer, to examine the growing challenges of consumer safety in the digital economy.
The veteran consumer advocate, also former deputy president of Federation of Malaysian Consumers Associations and Human Rights Commission of Malaysia commissioner, discusses why scams are so convincing, what happens to victims and where the system falls short.
The podcast touches on the thorny question of corporate responsibility, including whether banks, social media platforms and online marketplaces should compensate victims when security failures contribute to their losses.
They also unpack what companies can do to better protect the information entrusted to them.
The Life & The City podcast spotlights issues that matter to urbanites.
Catch episodes on www.youtube.com/@thestaronline/podcasts or www.thestar.com.my/metro
