AS retail partners of the Amaze Work Programme at 1 Utama shopping centre in Petaling Jaya, Selangor, Starbucks, Nando’s and Aeon are fostering inclusive workplaces in Malaysia, proving that structured support and neurodiverse hiring build stronger, more empathetic teams.
Starbucks Malaysia (Berjaya Starbucks Coffee Company) sustainability and social impact head Rina Siew said Starbucks strives to create environments of true belonging, from pioneering the world’s first Signing Store to supporting Amaze Work.
She noted that the interview process with Thomas Yeoh was similar to that for neurotypical individuals.
Starbucks Reserve 1 Utama store manager Yusry Syakri said Yeoh adapted better than expected.
“It took him time to break out of his shell, but he is now able to chat and share jokes with the team,” he said.
Yusry added that the team used a buddy system, breaking down tasks and stepping in if Yeoh appeared stressed or overwhelmed, which ultimately strengthened the team’s bond.
Siew observed that Yeoh was a fast learner with a good memory and who executed clear instructions excellently.
“We are open to hiring Yeoh on a long-term basis, and even more individuals with autism whom he can mentor,” she said.
Nando’s Malaysia people director Mabel Lim said signing on as retail partner for Amaze Work felt like a natural extension of its commitment to inclusion.
“Inclusion is not just something we say; it is something we continue to learn, practise and build into the way we work daily,” she said, noting that the programme helped teams grow in empathy, patience and understanding.
Before Nicholas Loh officially joined, the team conducted an on-the-job evaluation with job coach Yeong Moh Foong to understand his strengths and working style.
“From there, we started him in a role that offered structure, routine and clear tasks, allowing him to build confidence step by step,” said Lim.
For the Nando’s 1 Utama team, this is their first experience welcoming an autistic employee.
Lim shared that the team had embraced Loh as part of the family, showing care through small moments like preparing his staff meals.
“We continue to use our training approach but with the understanding that some steps may need to be slower, clearer and repeated more frequently,” she said, adding that Nando’s remained open to creating more pathways for individuals facing unique hiring challenges.
Aeon Co (M) Bhd recruitment senior manager Hayazi Othman said: “Our decision to join Amaze Work reflects Aeon’s commitment to building an inclusive workplace where everyone has the opportunity to contribute and succeed.”
He highlighted that Aeon recently received the Silver Award for Best Diversity, Equity and Inclusion at SEEK People and Purpose Awards 2026, reinforcing its policy of providing fair employment for persons with disabilities.
The company assessed role requirements and worked closely with Yeong to focus on the right job fit.
“We made a conscious effort to align daily responsibilities with our neurodivergent employees’ strengths and comfort level,” said Hayazi.
He noted that managers and team members embraced a structured communication approach with clear instructions and consistent routines, which improved overall teamwork across the store.
According to Hayazi, the team has been highly supportive while customers have responded positively.
“One of the most rewarding outcomes has been seeing how inclusion positively influences workplace culture.
“This experience has reinforced our belief that talent should be recognised based on skills, potential and attitude rather than perceived limitations,” he added.
