Siti Nazhaton paid RM34,700 for flooring and doors but the contractor failed to carry out work.
A FLOORING company was ordered to refund a civil servant RM34,700 for failing to carry out work on her double-storey home in Bandar Seri Alam, Pasir Gudang.
Johor Consumer Claims Tribunal president Hafiz Zalkapli gave the respondent two weeks to refund Siti Nazhaton Azamin@Azmin.
Siti Nazhaton had come across an advertisement on social media of a company in Taman Pulai Utama, Johor Baru offering stone plastic composite (SPC) flooring services.
SPC flooring is a type of rigid vinyl flooring.
“The owner of the company came to my house on July 4, 2024, and I paid him a RM4,500 deposit,” she said when met outside the Johor Consumer Claims Tribunal in Menara Ansar in Johor Baru.
The total cost came up to RM34,700 for the flooring job of five bedrooms, and for seven solid wood and two polyvinyl chloride (PVC) doors.
She paid the company in three instalments via bank transfer on July 7, 13 and 21.
Siti Nazhaton, 44, said the flooring replacement work was slated to begin in August last year but the owner claimed he was busy on another project in Pengerang, Kota Tinggi.
Following repeated delays, Siti Nazahaton found out that the contractor had used the money she had paid as capital to take up other projects.
“I managed to confront him in Johor Baru and demanded he refund the money for failing to deliver the service,” said the claimant.
However, the contractor did not return the money, leading to Siti Nazhaton filing a claim with the Tribunal.
Those needing assistance regarding Tribunal matters, can call 07-227 1755 /1766.
