IPOH City Council (MBI) has launched a new app-based complaints handling system, which will kick off on April 30.
Perak local government committee chairman Datuk Nolee Ashilin Mohamed Radzi said the MyAduan MBI app would make it easier for people to lodge complaints on council-related issues or problems.
She said the app could be accessed 24 hours a day and was part of MBI’s Smart City initiative.
“The app can be used on iOS and Android smartphones.
“It also has a feature that allows people to keep track of and see the status of their complaints, ” she said at the launch of the app at the city council headquarters yesterday.
“At the same time, it will allow the city council to monitor the progress (of remedial works).
“As a responsible local government, MBI will ensure all issues and problems are resolved immediately, ” she added.
Nolee Ashilin said the city council received 21,766 complaints last year, with about 85% of those cases resolved.
“In the first two months of this year, some 3,046 complaints were received and about 52% of them have been settled, ” she said.
Separately, she said two studies would be conducted to boost the tourism industry in Ipoh.
She said the first one was to study the “Greater Ipoh” regional tourism plan.
“Greater Ipoh will consist of local councils from four districts, which are Ipoh, Kampar, Batu Gajah and Kuala Kangsar.
“Ipoh is the main tourism product in Perak and the study will look at expanding it to other areas within 30 minutes to an hour away from the city.
“The study will allow more tourism activities to be added, ” she elaborated.
The second study, Nolee Ashilin said, was on the walkability aspect in Ipoh.
“It will see how we can facilitate tourism products within the city, like in the Old Town area, to allow tourists to take walking tours through strategic planning.
“This is in line with the city council’s Smart City, Heritage City and Low-Carbon City plan, ” she said, adding that these two studies were timely as the state aimed for a rebound post-Covid-19 pandemic.