TESCO Stores (M) Sdn Bhd is set to roll out the Scan & Shop app at all its stores as part of its ongoing push towards digitalisation as well as improving customers’ experience.
A total of 59 out of 60 Tesco stores have already been equipped with the Scan & Shop app while Tesco Extra Selayang is expected to come online by June.
The app, which can be downloaded for free at Google Play Store and Apple’s App Store, enables customers to keep track of their spending as they can scan the items themselves while shopping in Tesco stores.
Once done, customers can go directly to the self-service checkout or cashier counters, provide the app-generated barcode and pay without the need to remove any of the items from their baskets or trolleys.
By eliminating the need to remove the items, customers can save up to one minute.
“Our market research has shown that customers have limited time and shopping for everyday necessities has become a chore. These days, customers would like to finish their shopping as quickly as possible, ” said Tesco customer director Vivian Yap.
“By providing the Scan & Shop app in our stores, we are offering convenience to customers.”
The Scan & Shop app is also beneficial for those on a tight budget as it allows them to track the total value of items in their basket before paying.
“One of our objectives at Tesco is to help customers manage their cost of living. We have done and are still doing this by ensuring that our halal chicken prices have remained flat at RM5.99 per kilogramme since August 2016. Our Tesco range is on average 10% cheaper than other brands.
“Scan & Shop takes this to the next level as it allows customers to determine the total value of their basket before making a purchase.”
In heeding the Government’s call towards a cashless society, all Tesco stores also accept debit and credit cards as well as seven e-wallets: TNG eWallet, Boost, Alipay, GoodKredit, GrabPay, KiplePay and MCash.
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