Although the building has four levels, the escalator only goes up to level one.
To get to the remaining floors, workers and visitors can use lifts and staircases from there.
“It is very inconvenient for those who want to visit certain shops on level one,” said Subang Jaya resident William Dennis.
Dennis who was visiting his dentist said he had to walk further to take a different escalator or the staircase at the end of the building.
The lifts are usually occupied by visitors heading to higher floors, making it even more difficult for disabled patrons on wheelchairs.
“The escalators were blocked with barriers, so we cannot even use them to walk up to the first floor.
“What if there is an emergency or fire,” he said, adding that many shop operators would have to scramble to staircases located far from their stores.
Shahida Abdullah, who manages a boutique on the same floor, agreed that the escalators had been out of service for some time.
“Previously the management will fix it but this time they don’t seem to be doing anything yet,” she said.
Since the escalators broke down, Noraishah Abdul Hamid resorted to using the staircase.
“It is only one floor, so I am okay with walking up the stairs,” said the accessories shop operator.
Although the building has five other escalators in different parts of the complex, shop operators located in the middle are the ones who are most affected by the faulty escalators.
The corporate communication department of PKNS Real Estate Sdn Bhd, which manages the building, said the management was in the midst of planning to repair one of the faulty escalators while the one next to it would be converted into a staircase.The management has also begun the tender process to change the escalator.
“Once the tender is completed, it will take us another six months to complete the installation,” read the statement.
Meanwhile, construction to replace the old escalator with a new staircase will begin in November.
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