Tips for mediators to resolve disputes effectively

(Front row, from right) Ong, JP state chairman Datuk Seri R. Arunasalam Ramasamy and Assoc Prof Naseem with mediators at the forum on Cultural Diversity in Mediation.

THE highest degree of professionalism in mediation requires altruism – putting the interests of clients and society before oneself, said Universiti Sains Malaysia’s Associate Professor Dr Naseem Ameer Ali.

He said altruism, along with understanding cultural elements, are crucial to helping mediators resolve their clients’ disputes.