Households caught by surprise over unplanned cut

Many supermarkets ran out of mineral water because of water disruption concerns.

ALTHOUGH residents are relieved that next week’s scheduled four-day water supply interruption has been called off, they were caught unawares by Friday’s cut.

Air Selangor postponed the move that was supposed to take place from July 23 to 26 after the Sungai Selangor water treatment plants phase 1, 2 and 3 as well as the Rantau Panjang water treatment plant had to be shut down due to pollution.

Friday’s unexpected water disruption affected 1.2 million customer accounts in Kuala Lumpur, Petaling, Klang, Shah Alam, Kuala Selangor, Hulu Selangor, Gombak and Kuala Langat.

As at noon yesterday, Air Selangor said restoration was at 94%. Full supply is expected by noon on Wednesday.

“Customers in areas that have recovered and received supply should use water sparingly and avoid wastage,” said Air Selangor customer relations and communication department head Abdul Raof Ahmad.

He said a joint investigation traced the source of pollution to Sungai Liam in Batang Kali, Hulu Selangor.

Air Selangor staff set up local service centres around the affected areas of the unscheduled water cuts.

Syabas staff who were manning the centre in Section 17, Petaling Jaya, said there were fewer complaints on water disruption.

The centres are still operating 24 hours a day until supply is fully restored.

A resident receiving water at a local service centre.
A resident receiving water at a local service centre. 

Water tankers will continue to be mobilised to areas where supply has not been fully restored.

Syabas received about 30 complaints on Saturday between 8am and 8pm.

These were conveyed to the respective centres for further action including supplying mobile water tanks that can store up to 5,000 litres of water.

The clean water was extracted from filling stations where the nearest to the centre in Section 17 was Kelana Jaya.

Due to the distance, jumbo tanks which could store up to 45,000 litres were utilised. The water was then transferred to mobile water tanks.

Air Selangor provided five litres of reverse osmosis water to residents and visitors to the centre.

Auxiliary policemen were present as a precautionary measure.

SS2 Selatan Residents Association chairman Lee Yoon Hen said residents were alerted of Friday’s unscheduled disruption and postponement of the scheduled disruption through their RAs’ chat groups.

Taman Tun Dr Ismail RA vice-chairman Clinton Ang said there was a sense of relief now that the scheduled interruption has been postponed.

Bandar Utama RA vice-chairman resident Shahkander Singh said the authorities need to conduct regular sampling to assure the public that treated water is safe to drink.

He added that wastewater should be processed properly before it is discharged into the river.

“As consumers, we need to be assured that our water is free from heavy metals and toxic chemicals such as mercury, arsenic or lead.”

As Selangor’s raw water intake comes from rivers, Shahkander said the authorities should also conduct regular checks upstream to ensure pollutants are not discharged into rivers.

For the latest information and status, customers can refer to the Air Selangor mobile app,, “Air Selangor” on Facebook, @airselangor on Twitter or call 15300.

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