SIBU: Is the postal service from Kuala Lumpur to Sibu too slow? Despite some complaints of letters arriving months after they were posted, these were generally isolated cases, said Communications and Multimedia Minister Gobind Singh Deo.
In a written reply to Sibu MP Oscar Ling in the Dewan Rakyat, Gobind said the complains from the public on the matter was also too general which did not reflect the overall delivery service of Sibu Post Office.
Gobind’s written reply was made available to StarMetro.
Ling in his feedback to the minister said he had received a number of complaints from the people in Sibu who claimed that it took three months for them to receive letters posted from Kuala Lumpur.
“Pos Malaysia in its investigation revealed that it had not received any such complaints,” Gobind said.
However, the company, he said was always monitoring and improving the quality of its services.
This includes either beat patrolling or random inspection on its delivery areas so as to get feedback from its customers concerning their performance,” he added.
“The feedback that it got from its customers showed that they were satisfied with its services. At the same time, Pos Malaysia had also conducted a Pos Route Optimisation in Sibu on June 22, 2019, to find out which part of its delivery areas needed assistance or an increase in its delivery rounds,” he said.
The minister explained that for Sibu district, Pos Malaysia covered a total of 29 delivery areas which are manned by 26 postmen. For the outskirts, they are served by another 26 community postmen trained among villagers to delivery letters door to door.
Besides that, letters are also despatched to a total of 1,800 post office boxes, call points and to an appointed community postman where the addressees would collect the mail from him.
“We found out that there are addressees who only collect their letters from the post office box once or twice a month because they are staying in rural areas,” he added.
Gobind said among reasons for late delivery of mail include incorrect or incomplete addresses.
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