Covid-19: Full refund for cancelled flights is 'matter of principle', says Matta

Airlines have been urged to provide refunds for cancelled flights due to Covid-19 restrictions. - AZHAR MAHFOF/The Star

Offering full refunds for cancelled flight tickets should be a convention among airlines, says the Malaysian Association of Tour and Travel Agents (Matta).

"It is a matter of principle to provide refunds for cancelled air tickets as most services are still not rendered due to the extraordinary situation, ” said Matta vice president (Air Transportation) Shazli Affuat Ghazali.