Covid-19: Full refund for cancelled flights is 'matter of principle', says Matta

Airlines have been urged to provide refunds for cancelled flights due to Covid-19 restrictions. - AZHAR MAHFOF/The Star

Offering full refunds for cancelled flight tickets should be a convention among airlines, says the Malaysian Association of Tour and Travel Agents (Matta).

"It is a matter of principle to provide refunds for cancelled air tickets as most services are still not rendered due to the extraordinary situation, ” said Matta vice president (Air Transportation) Shazli Affuat Ghazali.

Limited time offer:
Just RM5 per month.

Monthly Plan


Billed as RM5/month for the 1st 6 months then RM13.90 thereafters.

Annual Plan


Billed as RM148.00/year

1 month

Free Trial

For new subscribers only

Cancel anytime. No ads. Auto-renewal. Unlimited access to the web and app. Personalised features. Members rewards.
Follow us on our official WhatsApp channel for breaking news alerts and key updates!

Next In Travel

Drink the horse milk and enjoy the mountainous scenes in beautiful Almaty
Wining and dining in a frilly frock at the Tower of London
Air travel will significantly increase by end of 2024
Positive growth: More major hotel brands expanding business in Africa
Australia celebrates autumn with a bloom of colours at annual festival
Pakistan's wonderful nature is not to be missed
Local content creators share travel plans during Hari Raya Aidilfitri
Malaysia's rich cultural history on display in KLIA's textile campaign
Underwater photography: How to capture the hidden wonders of the ocean
Batu 18 is a haven for cycling enthusiasts seeking adventure just outside the city

Others Also Read